our return & refund policy


Last updated April 01, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within Two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:


Attn: Returns


AROZ SHOP™ Head office, Main Market, Mandawa JHN – 333704  

Mandawa, Rajasthan 333704  


Please note, you will be responsible for all return shipping charges. We will provide you Prepaid Shipping Label (For Return), for which the applicable shipping (return) charges will be deducted and remaining amount will be refunded to you.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


The following items cannot be returned or exchanged :

  • Branded Shoes & Accessories  
  • Books

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

  •        Sale items are FINAL SALE and cannot be returned.        
  •        Returns & Refund are only processed for qualified products and sellers which offer Return/Refund*   


If you have any questions concerning our return policy, please contact us at:

+91 (905)-7582-951 (Call or Whatsapp Us)

[email protected]